Here’s the fine print… If you are not thrilled with the purchase of any of our frozen or prepackaged products, for any reason, we will give you a full refund without hesitation. Shipping and/or delivery fees are non-refundable.
For all advance orders, or made to order orders such as: case orders, custom diets, bulk orders, and buckets – payment is made in advance and all sales are final. These are special orders for people who have been with us longer or who have pets that have specific needs. By the time you are making these types of orders your dog should already be in love with our food.
If you have any questions or need assistance of any kind
please contact us anytime.